Everything you want to know
before you book.

You can book directly on our website in about 60 seconds. Select your service type, choose your preferred date and time, enter your home details, and you're confirmed. No phone calls required, though we're always available if you prefer to talk.

We recommend booking early to secure your preferred day and arrival window. Open times show on the booking page, and you can always call or text us at 888.378.7451.

Yes, and most of our clients do. You can schedule weekly, every two weeks, or monthly service. Recurring clients receive a lower per-visit rate than our one-time cleans, and we do our best to keep the same professional on your home, and whoever arrives works from your standing notes.

You select your preferred day and arrival window during booking. We will confirm availability and send a reminder before your appointment.

With 24 hours or more notice, you can cancel or reschedule at no charge. Cancelling or rescheduling within 24 hours of your service window is charged 50% of the total service cost. Cancelling within 4 hours of your service window, or a no-show, is charged 100%. If your professional cannot get in within 20 minutes of arriving, it is a lockout and the fee is 100%. If your home is materially different from what was booked and you decline the adjusted price on arrival, it is treated as a same-day cancellation. These fees are final and go to your professional for their lost time. Active TotalHome members in good standing pay no cancellation, no-show or lockout fees. That exemption does not cover the Right of Refusal charge, the full service cost when a professional cannot safely clean the home (for example biohazards, no running water or power, or unsafe conduct). The full policy is in Sections 4 and 6 of our Terms of Service.

You do not need to be home. Most of our recurring clients provide access instructions and go about their day. We send a confirmation when we arrive and a summary when we're done.

Our pricing is based on the number of bedrooms and bathrooms in your home. You can see exact pricing for your home on our website by entering your zip code. All prices are flat-fee with no hidden charges.

None. The price you see when you book is the price you pay. We do not charge travel fees, fuel surcharges, or add-ons you did not ask for.

Yes. Recurring clients receive a lower per-visit rate than our one-time cleans: the more often we visit, the lower the rate.

Your card is saved securely when you book. Nothing is held or charged then. A temporary hold is placed the afternoon before your clean, so your card is checked before your cleaner arrives, and your card is charged only after your cleaning is completed, never before and never twice. We accept all major credit and debit cards.

First cleans often take a bit more time if a home has not been professionally cleaned recently. Our pricing reflects this. If your situation requires a One-Time Deep Clean, we will let you know before confirming so there are no surprises.

Our standard cleaning covers all living areas, bedrooms, bathrooms, kitchen, and common spaces. This includes dusting, vacuuming, mopping, surface wiping, and bathroom and kitchen sanitizing. Every clean follows the TotalCare Cleaning standard.

A One-Time Deep Clean is a thorough top-to-bottom clean designed for homes that need more than a maintenance clean. This includes detailed attention to baseboards, window sills, cabinet faces, appliance exteriors, and areas that standard visits do not reach. We recommend it for first-time clients or homes that have gone a while between cleans.

Our professional partners bring their own professional-grade equipment and supplies. If you have a preference for a specific product due to allergies or sensitivities, let us know when booking and we will do our best to accommodate.

Inside oven and inside refrigerator cleaning are add-ons on a recurring or One-Time Deep Clean, and they are included in every One-Time Moving Clean. Add them at booking if you want them.

TotalCare Cleaning currently cleans homes in Palm Beach, Fort Lauderdale, Tampa Bay and Memphis, with more cities coming soon. The fastest way to check is to enter your zip code on our booking page, you'll see exact availability and pricing for your area in seconds.

Yes. Move-in and move-out cleans are available. These are booked as a One-Time Moving Clean. Renovation cleanups are handled case by case. Contact us to discuss your specific situation.

Every TotalCare Cleaning professional is interviewed and clears a nationwide background check before their first job. You can read the full details on our Trust and Safety page.

Yes. TotalCare Cleaning carries $1,000,000 in general liability insurance on every job. If something is accidentally damaged during a visit, report it in your customer portal by the end of the next day and call or text photos to 888.378.7451; we review the claim under Section 8 of our Terms of Service. You can request a certificate of insurance at any time.

We take damage seriously. By the end of the next day, open your customer portal, go to History, open that clean, tap “Report an issue” and choose “Something was damaged” to tell us what happened. Then call or text photos of the item and the area around it to 888.378.7451. We review every claim. Some things are not covered, such as wear or damage that was already there, items that were not installed or secured properly, antiques and one-of-a-kind items, and cash or jewelry left out. Section 8 of our Terms of Service has the full claim steps. Something missed instead? On the same page choose “Something was missed or not cleaned well”, pick the room, mark each missed item, add a photo of each and a short note, by the end of the next day.

We stand behind every clean with our Re-Clean Guarantee. If you are not satisfied, let us know with clear photos or video by the end of the day after the service was completed, from your customer portal or by phone, and we will return to address any areas that did not meet your expectations at no additional charge. Your home should feel exactly the way you imagined it.

We keep the same professional on your home whenever we can. We stop short of promising it, because people get sick and cars break down, and a promise we cannot always keep is worth nothing. What does not change is the clean itself: every TotalCare Cleaning professional works the same TotalCare Cleaning standard checklist and the standing notes on your home, so whoever arrives already knows how you like things.

All payments are processed through a PCI-compliant platform. We do not store card information on our end. Your personal information is never sold or shared with third parties.