Everything you want to know
before you book.

You can book directly on our website in about 60 seconds. Select your service type, choose your preferred date and time, enter your home details, and you're confirmed. No phone calls required, though we're always available if you prefer to talk.

We recommend booking at least 48 hours in advance to secure your preferred time. For same-day or next-day availability, contact us directly and we will do our best to accommodate you.

Yes, and most of our clients do. You can schedule weekly, every two weeks, or monthly service. Recurring clients receive a locked-in rate and priority scheduling, and we do our best to send the same professional each visit so your cleaner already knows your home.

You select your preferred day and arrival window during booking. We will confirm availability and send a reminder before your appointment.

We ask for at least 24 hours notice to reschedule or cancel at no charge. Cancellations with less than 24 hours notice may be subject to a late cancellation fee. Life happens though, and we handle these situations with common sense.

You do not need to be home. Most of our recurring clients provide access instructions and go about their day. We send a confirmation when we arrive and a summary when we're done.

Our pricing is based on the number of bedrooms and bathrooms in your home. You can see exact pricing for your home on our website by entering your zip code. All prices are flat-fee with no hidden charges.

None. The price you see when you book is the price you pay. We do not charge travel fees, fuel surcharges, or add-ons you did not ask for.

Yes. Recurring clients receive a rate below our standard one-time pricing, and that rate is locked in from your first recurring booking. Your rate does not increase as long as your service continues uninterrupted.

Payment is processed automatically on the day of your cleaning through our secure platform. We accept all major credit and debit cards.

First cleans often take a bit more time if a home has not been professionally cleaned recently. Our pricing reflects this. If your situation requires a Deep Reset service, we will let you know before confirming so there are no surprises.

Our standard cleaning covers all living areas, bedrooms, bathrooms, kitchen, and common spaces. This includes dusting, vacuuming, mopping, surface wiping, and bathroom and kitchen sanitizing. Every clean follows our 50-Point TotalCare Standard.

A Deep Reset is a thorough top-to-bottom clean designed for homes that need more than a maintenance clean. This includes detailed attention to baseboards, window sills, cabinet faces, appliance exteriors, and areas that standard visits do not reach. We recommend it for first-time clients or homes that have gone a while between cleans.

Our professional partners bring their own professional-grade equipment and supplies. If you have a preference for a specific product due to allergies or sensitivities, let us know when booking and we will do our best to accommodate.

Inside oven and inside refrigerator cleaning are available as add-ons. Inside dishwasher cleaning is included in Deep Reset services. Let us know at booking if you want these included.

TotalCare serves select markets across the country, with new cities launching regularly. The fastest way to check is to enter your zip code on our booking page — you'll see exact availability and pricing for your area in seconds.

Yes. Move-in and move-out cleans are available. These are typically booked as Deep Reset services. Renovation cleanups are handled case by case. Contact us to discuss your specific situation.

Every TotalCare professional has passed identity verification, a comprehensive nationwide background screening, and professional reference validation. We accept only a small percentage of applicants into our network. You can read the full details on our Trust and Safety page.

Yes. All TotalCare partners are required to carry $1,000,000 Commercial General Liability Insurance and name TotalCare Cleaning LLC as Additional Insured. TotalCare also carries its own $1,000,000 liability policy.

We take damage seriously. If something is damaged during your service, contact us immediately and we will make it right. Our coverage exists precisely for situations like this. We do not ask you to deal with it on your own.

We stand behind every clean with our 100% Satisfaction Guarantee. If you are not satisfied, contact us within 24 hours and we will return to address any areas that did not meet your expectations at no additional charge. Your home should feel exactly the way you imagined it.

We make every effort to send the same professional for your recurring cleanings. Consistency matters to us because your cleaner learns your home, your preferences, and your standards over time. In the rare case of a scheduling conflict or absence, we will notify you and ensure whoever comes is fully briefed on your home.

All payments are processed through a PCI-compliant platform. We do not store card information on our end. Your personal information is never sold or shared with third parties.