The TotalCare Heroes Program · For Memphis Fire Department Staff

A new benefit for everyone who cares for our families.

A free TotalHome Membership and lifetime member pricing on every cleaning, available to Memphis Fire Department firefighters, paramedics, EMTs, dispatchers, and everyone in between. As a thank-you for what you do, every day.

Claim Your Benefit How it works

Why we’re doing this

You give Memphis your everything.

The firefighters, paramedics, EMTs, dispatchers, and everyone in between at Memphis Fire Department spend their hours running toward what the rest of us run from. House fires, accidents, medical calls, and the kind of 24-hour shifts that wear on a person no matter how strong they are. You shouldn’t walk through your front door and find more work waiting.

TotalCare Cleaning is a Memphis-built service founded on trust and safety. The Heroes Program is how we’re saying thank you to the people who give the most.

What's included

Yours, for as long as you serve.

Every benefit below is verified once, then yours for life as long as you remain in healthcare.

TotalHome Membership

Free Membership

$179.88

per year value, yours free

Priority dispatch, price-lock guarantee, cancellation and late-change fees waived, 15% off every add-on, and 24/7 Cara concierge. The full TotalHome Membership, free.

Lifetime Hero Pricing

A Discount on Every Clean

20% · 15% · 10%

weekly, bi-weekly, or monthly, off for life

Whatever rhythm fits your home, your Hero rate is locked in: an extra 5% off your recurring rate, on top of our regular recurring discounts, for as long as you remain in your profession.

First Clean · $25 Off

A Welcome Credit to Begin

$25

off your very first clean

Applied automatically to your first booking, on top of your lifetime Hero pricing.

Why TotalCare Cleaning

Built on trust. Verified every visit.

We built TotalCare Cleaning on one belief: your home should be a place to rest, not one more thing to manage. Trust and safety come first in everything we do, and the people who spend their days caring for everyone else deserve to be cared for in return. That belief is why this benefit exists, and it is the same standard behind every clean we do.

10-Step Vetting Process

Every TotalCare Cleaning professional passes 10 gates before approval, written application, professional conduct agreement, insurance verification, phone screen, values assessment, government ID check, national criminal background check via Checkr, sex offender registry check, client expectations orientation, and ongoing quality monitoring.

Most candidates do not pass

The TotalCare Standard, Every Visit

Every TotalCare Cleaning clean follows the same TotalCare Standard, a documented standard for the kitchen, the bathrooms, and every bedroom and living area. Same standard, same level of care, every visit. No corners cut.

The TotalCare Standard, every visit

Insured Up to $1 Million

Every TotalCare Cleaning professional is insured up to $1 million. If anything is ever damaged while we are in your home, you are fully covered, so the risk of letting someone in is never yours to carry.

Active coverage every visit

Photo-Verified Every Clean

Before your professional leaves, they submit photo verification through the TotalCare Cleaning app. You see the work in your phone before you walk through the door. Every clean is reviewed and quality-rated after the visit. No more guessing if the job was done right.

Every visit verified

No conditions

No catch. Really.

We mean it. This is a thank-you, not a sales pitch in disguise.

No contract

Use the benefit when you want, for as long as you serve. Cancel any individual cleaning anytime.

No fee for the membership

The TotalHome Membership is normally $14.99/month. For Memphis Fire Department staff, it's free. Forever.

No data shared with the hospital

Your bookings, billing, and home info stay private. Memphis Fire Department only ever sees aggregate program numbers.

No upsells

Member pricing is your pricing. We won't try to sell you up to a different tier or talk you into add-ons you don't want.

No expiration

Your benefit lasts as long as you stay in healthcare. A quick annual check confirms your active license, and that's it.

No fine print

What you see on this page is what you get. No surprise fees, no fee minimums, no booking requirements.

Three steps

Activating takes about a minute.

Verify once, claim your benefit, book whenever you want.

Verify your role

Confirm your role at Memphis Fire Department. Takes 60 seconds.

Activate your benefit

Your free TotalHome Membership and Hero pricing are linked to your account immediately. Nothing to download.

Book when you're ready

Schedule your first clean whenever it works for you. Member pricing applies automatically.

Questions

The honest answers.

Every sworn and civilian employee of the Memphis Fire Department. Firefighters, paramedics, EMTs, captains, chiefs, dispatchers, fire inspectors, civilian support staff, and administrators. If your paycheck comes from MFD, you qualify.

Your Hero benefit pauses if you leave healthcare entirely. If you stay in healthcare (move to another hospital, take a different clinical role, etc.), your benefit continues uninterrupted. We re-verify once a year. After 5 continuous years as a TotalCare Hero, your benefit becomes permanent regardless of profession changes.

We believe in the work. Nurses, clinicians, and the people who keep our hospitals running care for the rest of us through some of the hardest days of our lives, the health of Memphis depends on them. We're not going to pretend we aren't a company that has to make money to keep operating. But we want to do our part to help the people doing some of the most important work there is. This is the way we know how.

Yes. TotalCare Cleaning operates in select markets. Memphis is one of our home markets, and Memphis Fire Department is one of the institutions we are honored to serve. As we expand, we offer the Heroes Program in every market we open.

The benefit is tied to your home and your account. If you and a family member share a household, your Hero pricing applies to that home's cleanings. Separate households need separate accounts and separate verification.

Most of our Hero customers do. Priority dispatch (included with your free membership) means you can grab last-minute cleaning slots that fit around shift changes, on-call days, and trade-offs. Reschedule anytime through the app or by texting us.

No. The hospital receives a private, aggregate quarterly summary: total staff enrolled, total saved, retention rate. Your individual bookings, addresses, billing, and any service notes stay between you and TotalCare Cleaning.