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Methodist Le Bonheur Healthcare
TotalCare Cleaning
The TotalCare Heroes Program · For Methodist Le Bonheur Staff

A new benefit for everyone who cares for our families.

A free TotalHome Membership and lifetime member pricing on every cleaning, available to Methodist Le Bonheur nurses, clinicians, and support staff. As a thank-you for what you do, every day.

Claim Your Benefit How it works
Why we’re doing this

You give Memphis your everything.

The nurses, clinicians, support staff, and everyone in between at Methodist Le Bonheur Healthcare spend their hours caring for the rest of us through some of the hardest days of our lives. Long shifts, hard calls, and the kind of work that follows you home whether you want it to or not. You shouldn’t walk through your front door and find more work waiting.

TotalCare Cleaning is a Memphis-built service founded on trust and safety. The Heroes Program is how we’re saying thank you to the people who give the most.

What's included

Yours, for as long as you serve.

Every benefit below is verified once, then yours for life as long as you remain in healthcare.

TotalHome Membership
Free Membership
$179.88
per year value, yours free
Priority dispatch, price-lock guarantee, cancellation and late-change fees waived, 15% off every add-on, and 24/7 Cara concierge. The full TotalHome Membership, free.
Lifetime Hero Pricing
A Discount on Every Clean
20% · 15% · 10%
weekly, bi-weekly, or monthly, off for life
Whatever rhythm fits your home, your Hero rate is locked in: an extra 5% off your recurring rate, on top of our regular recurring discounts, for as long as you remain in your profession.
First Clean · $25 Off
A Welcome Credit to Begin
$25
off your very first clean
Applied automatically to your first booking, on top of your lifetime Hero pricing.
Why TotalCare Cleaning

Built on trust. Verified every visit.

We built TotalCare Cleaning on one belief: your home should be a place to rest, not one more thing to manage. Trust and safety come first in everything we do, and the people who spend their days caring for everyone else deserve to be cared for in return. That belief is why this benefit exists, and it is the same standard behind every clean we do.

10-Step Vetting Process
Every TotalCare Cleaning professional passes 10 gates before approval, written application, professional conduct agreement, insurance verification, phone screen, values assessment, government ID check, national criminal background check via Checkr, sex offender registry check, client expectations orientation, and ongoing quality monitoring.
Most candidates do not pass
The TotalCare Standard, Every Visit
Every TotalCare Cleaning clean follows the same TotalCare Standard, a documented standard for the kitchen, the bathrooms, and every bedroom and living area. Same standard, same level of care, every visit. No corners cut.
The TotalCare Standard, every visit
Insured Up to $1 Million
Every TotalCare Cleaning professional is insured up to $1 million. If anything is ever damaged while we are in your home, you are fully covered, so the risk of letting someone in is never yours to carry.
Active coverage every visit
Photo-Verified Every Clean
Before your professional leaves, they submit photo verification through the TotalCare Cleaning app. You see the work in your phone before you walk through the door. Every clean is reviewed and quality-rated after the visit. No more guessing if the job was done right.
Every visit verified
No conditions

No catch. Really.

We mean it. This is a thank-you, not a sales pitch in disguise.

No contract
Use the benefit when you want, for as long as you serve. Cancel any individual cleaning anytime.
No fee for the membership
The TotalHome Membership is normally $14.99/month. For Methodist Le Bonheur staff, it's free. Forever.
No data shared with the hospital
Your bookings, billing, and home info stay private. Methodist Le Bonheur only ever sees aggregate program numbers.
No upsells
Member pricing is your pricing. We won't try to sell you up to a different tier or talk you into add-ons you don't want.
No expiration
Your benefit lasts as long as you stay in healthcare. A quick annual check confirms your active license, and that's it.
No fine print
What you see on this page is what you get. No surprise fees, no fee minimums, no booking requirements.
Three steps

Activating takes about a minute.

Verify once, claim your benefit, book whenever you want.

1
Verify your role
Confirm your role at Methodist Le Bonheur Healthcare. Takes 60 seconds.
2
Activate your benefit
Your free TotalHome Membership and Hero pricing are linked to your account immediately. Nothing to download.
3
Book when you're ready
Schedule your first clean whenever it works for you. Member pricing applies automatically.
Questions

The honest answers.

Every full-time and part-time employee of Methodist Le Bonheur Healthcare. RNs, LPNs, NPs, physicians, residents, surgical staff, technicians, therapists, environmental services, food services, security, IT, administrators, and front-office. If your paycheck comes from Methodist Le Bonheur, you qualify.
Your Hero benefit pauses if you leave healthcare entirely. If you stay in healthcare (move to another hospital, take a different clinical role, etc.), your benefit continues uninterrupted. We re-verify once a year. After 5 continuous years as a TotalCare Hero, your benefit becomes permanent regardless of profession changes.
We believe in the work. Nurses, clinicians, and the people who keep our hospitals running care for the rest of us through some of the hardest days of our lives, the health of Memphis depends on them. We're not going to pretend we aren't a company that has to make money to keep operating. But we want to do our part to help the people doing some of the most important work there is. This is the way we know how.
Yes. TotalCare Cleaning operates in select markets. Memphis is one of our home markets, and Methodist Le Bonheur is one of the largest healthcare systems we serve. As we expand, we offer the Heroes Program in every market we open.
The benefit is tied to your home and your account. If you and a family member share a household, your Hero pricing applies to that home's cleanings. Separate households need separate accounts and separate verification.
Most of our Hero customers do. Priority dispatch (included with your free membership) means you can grab last-minute cleaning slots that fit around shift changes, on-call days, and trade-offs. Reschedule anytime through the app or by texting us.
No. The hospital receives a private, aggregate quarterly summary: total staff enrolled, total saved, retention rate. Your individual bookings, addresses, billing, and any service notes stay between you and TotalCare Cleaning.

Welcome home, caregiver.

Methodist Le Bonheur keeps Memphis healthy. TotalCare Cleaning is honored to take care of one small thing for you in return.

Claim Your Benefit