Your Listings.
Perfectly Turned Over.

The monthly membership unlocks the full short-term rental feature set: auto-prepared Airbnb damage-claim packets, photo-verified matching of cleaner exit photos against your reference photos, 24/7 Cara guest concierge via SMS, drop-shipped Amazon Subscribe & Save supplies, priority dispatch for tight 5-hour turnover windows, multi-property dashboard, the TotalCare-Verified listing badge, and reach into our residential customer base via the promo marketplace. Cleaning fees and supplies are billed separately at member rates and cost-plus-20% respectively.

A typical home-cleaning service treats every clean the same. STR turnovers are different: 5-hour checkout-to-checkin windows, five-star review pressure, damage liability, and the need to set the room up exactly the way you want it. TotalCare was built specifically for short-term rental hosts. Cleaners see your reference photos on every job. Our system compares their exit photos to those references and flags anything that doesn't match. If they find damage, we auto-prepare an Airbnb claim packet so you can file in 5 minutes instead of 30+.

Yes. We support every major short-term rental platform, Airbnb, Vrbo, Booking.com, and direct bookings. Our auto-claim packet is optimized for Airbnb's Resolution Center, but the underlying narrative and photo evidence work for any platform's claim process. Mid-term rentals (30+ day stays) are also supported.

When your cleaner spots damage during turnover, they take photos and document it through our app. Our system instantly generates a professional claim packet: a fact-based narrative, timestamped photos with chain of custody, the prior turnover date (proving the damage didn't exist before), the cleaner's identity, and an estimated repair cost. You download the PDF, paste the narrative into Airbnb's Resolution Center, attach the photos, and submit. Hosts who use the packet typically file in under 5 minutes versus 30+ minutes self-assembled. Higher recovery rates because the documentation is professional from the start.

Cara is our 24/7 guest concierge available by SMS. We print a stay code on each guest's welcome card. They text the code to our shared TotalCare number and Cara handles WiFi questions, parking, restaurant recommendations, check-in problems, and any stay-related issue. You pay only for actual usage at cost plus 20%. The membership unlocks the feature; you only pay for messages your guests actually send.

You upload one photo per room showing the perfect setup. Bed made. Towels folded. Decor placed exactly the way you want. Cleaners see those photos on their job card during every turnover so they know the standard. After they finish, our system compares their exit photos to your references and scores the match per room from 0 to 10. If anything is off (pillow arrangement wrong, throw blanket missing, items moved), you see it in your portal before the next guest arrives with specific mismatches called out. The cleaner is held to your standard, not a generic checklist.

Per-turnover pricing depends on your market and property size. Memphis Tier 1, for example, is approximately $232 per turnover for a standard 3-bed, 2-bath property at our STR multiplier (1.6× the consumer rate). Member rates are locked when you enroll. Cleaning fees are billed separately from the $99/month membership. We never charge surprise margins, supplies and concierge usage are pure cost-plus-20%.

Yes. Monthly plans cancel any time from your portal, your benefits stay active through the end of the current period. You can also reactivate before the period end if you change your mind. Annual plans are non-refundable but can be cancelled at the end of the 12-month term. Switching from monthly to annual is available any time with prorated billing.

We currently service Memphis and Nashville in Tennessee, and Tampa Bay, Orlando, Fort Lauderdale, and Palm Beach in Florida. New markets are added quarterly. If your city isn't listed, email us at hello@gototalcarecleaning.com and we'll add you to the launch waitlist.

STR member properties get priority dispatch, they go to the front of the queue when slots are tight. Our typical turnover for a 3-bed, 2-bath property is 4 hours and 20 minutes, well inside the standard 11 AM checkout to 4 PM check-in window. We track every minute and your portal shows projected completion time the moment a job starts.

Yes. Linen service runs in parallel with cleaning so it doesn't extend turnover time. We also coordinate Amazon Subscribe & Save deliveries to your property, toilet paper, paper towels, coffee pods, soap, anything you specify. The cleaner stocks shelves on each turnover. You're billed at cost plus 20% on supplies (no surprise margins).

Active STR members can display the TotalCare-Verified trust signal in their Airbnb listing photos and description. Travelers recognize it as a quality marker, properties cleaned by a professional, professionally monitored team. Verified properties typically see higher booking conversion than non-verified ones in the same market.

Absolutely. Most of our STR members start with one property and add more as they grow their portfolio. Each property has its own membership and its own per-property settings (reference photos, gate codes, supply preferences). You can run one property on TotalCare and self-manage others if you prefer.